1. Shipping Locations
We currently offer shipping within South Africa. Unfortunately, we do not ship internationally at this time.
2. Processing Time
- Order Processing: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) from the time they are placed.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.
3. Shipping Methods and Delivery Times
- Standard Shipping: Our standard shipping method typically takes 3-7 business days for delivery, depending on your location.
- Express Shipping: We also offer an express shipping option for faster delivery, which usually takes 1-3 business days. Additional charges apply for express shipping.
- Delivery Delays: While we strive to meet these delivery times, delays may occur due to factors beyond our control, such as courier delays or adverse weather conditions.
4. Shipping Costs
- Standard Shipping: The cost of standard shipping is calculated based on your delivery address and will be displayed at checkout.
- Express Shipping: The cost of express shipping will also be calculated based on your delivery address and will be displayed at checkout.
- Free Shipping: We occasionally offer promotions for free shipping. Details of these promotions will be provided on our website or in our marketing communications.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery through our courier partner’s website.
6. Delivery Issues
If you experience any issues with your delivery, such as missing or damaged items, please contact us immediately. We will work with our courier partner to resolve the issue as quickly as possible.
7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues resulting from incorrect or incomplete addresses provided by customers.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our [Returns Policy] page.
9. Contact Us
If you have any questions or concerns about shipping, please contact us at: info@lanche.co.za
