1. Introduction
Welcome to Lanche.co.za. We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.
2. Information We Collect
- Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
- Payment Information: We use a third-party payment processor to handle transactions. We do not store your credit card details. Your payment information is processed securely by our payment gateway provider.
- Order Information: We collect details about the products you purchase, including the quantity and size of caps.
- Technical Data: We collect information about your device, browser, IP address, and how you interact with our website. This helps us improve our site and understand user behavior.
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including handling payments, delivering products, and sending order confirmations.
- Customer Support: To provide assistance, respond to inquiries, and offer support related to your purchases.
- Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about new products, special offers, or events. You can opt out of these communications at any time.
- Improving Our Website: To analyze website usage, enhance user experience, and improve our products and services.
4. How We Share Your Information
- Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering products. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purposes.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We strive to protect your information but cannot guarantee absolute security.
7. Your Rights
- Access and Correction: You have the right to access, correct, or update your personal information. You can do this by logging into your account or contacting us directly.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us.
- Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@lanche.co.za
